If something isn't right with an order, you can request a return from your Orders page within the eligible return window. Once submitted, your request goes to our team for review.

After a return is approved, you don't pick the pickup date and time yourself. YOMICO coordinates with a delivery partner and proposes a pickup appointment for you. You can confirm that slot, or ask for a different time if it doesn't work — the pickup only gets scheduled once you've agreed on a time.

Once the item is picked up, it's brought back to YOMICO and passed on for inspection. This step exists so genuine issues are verified fairly, for both customers and sellers.

When a return is approved for refund, the amount is credited to your YOMICO Reward Points balance, which you can use toward future purchases on YOMICO. You can always check the status of a return — including the current stage and any pickup appointment — from your Orders page.

If a return can't be completed (for example, if a pickup attempt doesn't go through), we'll let you know and arrange another attempt rather than closing the request silently.